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Izzat Homsi

Leader of ECOSYSTEM support unit @ MobileXpense
Bruxelles, Belgique

Dedicated Technical Analyst with a customer-focused approach, adept at creating dynamic implementation strategies, and providing expert installation and configuration services. Possessing strong skills in testing, diagnostics, and troubleshooting, I am well-prepared for a new role that involves crafting effective action plans for diverse technical requirements. With over 20 years of experience, I bring in-depth knowledge in IT provisioning and management, consistently staying abreast of technology trends to contribute to organizational data analytics and information management. Recognized for expertise in assessing technical designs based on core principles and mandated thresholds, I have a proven ability to collaborate with stakeholders to determine optimal design solutions and effectively communicate technology development strategies.

Rôles occupés

Manager / Director5 - 10 years

Systems

Windows Server
Active Directory / Windows Server
Microsoft Office
Linux
VMware
Hyper-V
SVN
Linux commands
PostgreSQL
Microsoft SQL Server

Miscellaneous

MS Office
Technical Support
Database
MS SQL
O365
Visual Basic
ITIL
XML / XSL / XSLT

Back-end

PowerShell
.NET
VB.NET
Bash
Python
ASP.Net Core

Network/Telecom

Infrastructure
Firewall
TCP/IP

Cloud

Cloud
Azure

Microsoft Dynamics 365

MS Exchange Server
M365

Security

F5
Fortinet

Front-end

JavaScript

CRM

CRM
Langues
Maternelle Arabic
Arabic
Maternelle
English
Courant
Français
Moyen
Dutch
Moyen
Expériences professionnelles
Since 2016
Leader of ECOSYSTEM support unit @ MobileXpense
11 July 2016 - Present

• Leadership: Lead a team of support specialists to provide high-quality customer service.
• Communication: Foster effective communication channels within the support unit and collaborate with cross-functional teams.
• Teamwork: Promote a collaborative team environment by encouraging open communication and facilitating teamwork.
• Technical Expertise: Utilize Microsoft SQL Server Databases, Microsoft Azure, and Agile Methodologies to optimize the support unit's performance.
• Mentorship: Provide technical assistance and training to team members.
• ITIL V4 Framework: Implement ITIL V4 framework principles for efficient IT service management.
• DynaTrace: Leverage DynaTrace for performance monitoring and optimization.

Études et diplômes
Connect with Izzat Homsi

Bon retour parmi nous

Bienvenue à bord!

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