Rôles occupés
Manager / Director5 - 10 years
Systems
Windows Server
Active Directory / Windows Server
Microsoft Office

Linux

VMware

Hyper-V
SVN
Linux commands

PostgreSQL

Microsoft SQL Server
Miscellaneous
MS Office
Technical Support
Database

MS SQL

O365

Visual Basic
ITIL
XML / XSL / XSLT
Back-end

PowerShell

.NET
VB.NET

Bash

Python
ASP.Net Core
Network/Telecom
Infrastructure
Firewall

TCP/IP
Cloud

Cloud

Azure
Microsoft Dynamics 365
MS Exchange Server
M365
Security
F5
Fortinet
Front-end

JavaScript
CRM
CRM
Langues
Maternelle Arabic
Arabic
Maternelle
English
Courant
Français
Moyen
Dutch
Moyen
Expériences professionnelles
Since 2016
Leader of ECOSYSTEM support unit @ MobileXpense
11 July 2016 - Present
• Leadership: Lead a team of support specialists to provide high-quality customer service.
• Communication: Foster effective communication channels within the support unit and collaborate with cross-functional teams.
• Teamwork: Promote a collaborative team environment by encouraging open communication and facilitating teamwork.
• Technical Expertise: Utilize Microsoft SQL Server Databases, Microsoft Azure, and Agile Methodologies to optimize the support unit's performance.
• Mentorship: Provide technical assistance and training to team members.
• ITIL V4 Framework: Implement ITIL V4 framework principles for efficient IT service management.
• DynaTrace: Leverage DynaTrace for performance monitoring and optimization.

Études et diplômes
Connect with Izzat Homsi