Izzat Homsi

Leader of ECOSYSTEM support unit @ MobileXpense

Brussels, Belgium

Dedicated Technical Analyst with a customer-focused approach, adept at creating dynamic implementation strategies, and providing expert installation and configuration services. Possessing strong skills in testing, diagnostics, and troubleshooting, I am well-prepared for a new role that involves crafting effective action plans for diverse technical requirements. With over 20 years of experience, I bring in-depth knowledge in IT provisioning and management, consistently staying abreast of technology trends to contribute to organizational data analytics and information management. Recognized for expertise in assessing technical designs based on core principles and mandated thresholds, I have a proven ability to collaborate with stakeholders to determine optimal design solutions and effectively communicate technology development strategies.

Top roles

Manager / Director5 - 10 years

Systems

Windows Server

Active Directory / Windows Server

Microsoft Office

Linux

VMware

Hyper-V

SVN

Linux commands

PostgreSQL

Microsoft SQL Server

Miscellaneous

MS Office

Technical Support

Database

MS SQL

O365

Visual Basic

ITIL

XML / XSL / XSLT

Back-end

PowerShell

.NET

VB.NET

Bash

Python

ASP.Net Core

Network/Telecom

Infrastructure

Firewall

TCP/IP

Cloud

Azure

Microsoft Dynamics 365

MS Exchange Server

M365

Security

Fortinet

Front-end

JavaScript

CRM

Language

Native Arabic

Arabic

Native

English

Fluent

French

Average

Dutch

Average

Work experience

Since 2016

Leader of ECOSYSTEM support unit @ MobileXpense

11 July 2016 - Present

• Leadership: Lead a team of support specialists to provide high-quality customer service.
• Communication: Foster effective communication channels within the support unit and collaborate with cross-functional teams.
• Teamwork: Promote a collaborative team environment by encouraging open communication and facilitating teamwork.
• Technical Expertise: Utilize Microsoft SQL Server Databases, Microsoft Azure, and Agile Methodologies to optimize the support unit's performance.
• Mentorship: Provide technical assistance and training to team members.
• ITIL V4 Framework: Implement ITIL V4 framework principles for efficient IT service management.
• DynaTrace: Leverage DynaTrace for performance monitoring and optimization.

Education experience

Izzat Homsi

Top roles

Systems

Miscellaneous

Back-end

Network/Telecom

Cloud

Microsoft Dynamics 365

Security

Front-end

CRM

Welcome back

Welcome on board!