David Fernebok

• IT department management
• Global IT process redesigning
• IT project management
• Digitalization (applications) management
• IT budget management
• IT activities coordination
• Suppliers’ management
• ERP business process analysing

• HPC renewal coordination (budget of 10 Mo €)
https://datanews.levif.be/ict/actualite/l-ordinateur-le-plus-puissant-d…
https://www.top500.org/system/180122/
• Projects management
• IT Budget management
• IT & HPC team activities coordination (HPC: High Performance Computing, Supercomputers)
• All of IT and HPC processes management (with documentation and ISO 9001 certificate
renewal)
• IT and HPC meetings animation (quarterly with management and monthly with complete
company)
• SharePoint implementation
• Office 365 server France and Belgium merging
• IT charter implementation
• IT domain with new architecture redesign with modernization with partner (phase one
project, 2022) with releasing (phase two, 2023)

For Renault Retail Group (Renault Official retailer),
Belgium and Luxemburg, including 6 concessions (and partners) with garages:

• IT manager and technical support (administrative and workshops)
• Telephone management (technical call center management)
• Member of the management committee with participation in codir meetings
• IT budget management
• Inventory management
• IT-related projects management
• Access management
• Suppliers management
• Application implementation and updates, local servers management
• Technical and administrative decision taking related to IT
• Procedures, workflow and process designing.
• Animation of IT-related meetings
• Local IT security manager
• IT relationship with headquarters maintaining
• IT buyer

For a technical design company that support its customers in projects implementation
• project feasibility
• Process and procedure design (internal mainly)
• Internal business development design for the IT/OT support department (design for
prospective customers)
• Software implementation analysis (both internal et external)
• GSK (GlaxoSmithKline) data integrity project coordinator

IT manager for Everzinc Group.

For the global management of Everzinc network computer network , infrastructure and IT support, manager for its head office in Liège with the preservation of a reliable, secure and efficient environment for the infrastructure, networks and collaboration tools of the global computer system ( Europe - Asia - United States).
As IT manager:
• IT local support team management over the world (Belgium, USA, Canada, Norway, Nederlands, China, Malaysia and Australia) (+20 people)
• Management and support of infrastructures, systems and networks
• Be the interface between the global data centre or local IT vendors and EverZinc, ensuring that they resolve issues reported by end users,
• ITIL process and procedure implementation with best practices,
• System administrator (access, end-users accounts management, troubleshooting, implementation…),
• Computer support at Everzinc headquarters,
• Have a global view of data servers, networks and collaboration tools,
• Managing projects with a global view while being able to identify areas for improvement throughout the IT perimeter,
• Visualization of security, access and network backup systems.

People and services management by supplying the expertise.

Connectivity: Detached to the client Ixelles town as team leader and IT manager assistant expanded and more 50 buildings:
• Helpdesk lv1 team leader (3 people) and helpdesk lv2 coordinator (5 people) with coaching.
• Replacement the IT manager for current affairs and emergency decisions
• ITIL process and procedure implementation with best practices
• Supporting the level 3 (system admin) during firing period (access, end-users accounts management, troubleshooting, implementation…).
• Buyer for big and small IT material.
• IT project management as Pc’s roll out, GLPI (SMT tool) implementation, inventory…
• IT logistic and inventory manager.
• Incident and problem manager.
• Point of contact and coordinator to school IT requirements.
• VIP’s point of contact.

Internal ICT maintaining responsible

Connectivity: manage the Front Consulting’s informatics park :
• Manage the Debian virtual servers (SaaS) and NAS.
• Prepare the migration of the internal virtual servers from Linux to Microsoft 2012 R2.
• Internal support and IT administrative management.

Ensured the project finished on time by supplying the expertise.

Connectivity: Organized, planned and managed the implementation of Connectivity and Access management with Mobistar partners :
• Connectivity and access management requirements.
• Defined the technical solution, with the support of experts (Network, security, Infra Architect …).
• Managed the low level design and implementation by the teams involved (Network, LAN & security, Citrix , Office , ..)
• Managed the Testing and trouble shooting in collaboration with the partner.

Enforcement of the implementation management team

• Functional Management of a portfolio of several client applications Candriam (old Dexia Asset Management) - SaaS.
• Prepare and implement new processes from new application procedure for new project elaboration.
• Update applications and database management (Sophis, Masterfile, Morningstar, Position Result (URD/FIPR)…).
• Applications process and procedures management and applications documentation.
• Established a project for deployment of applications and databases. The aim is to deploy applications at European level for the customer (IVY/OptionMetrics).
• Applications and databases availability, monitoring the availability on the server to the client.
• Access support of client applications.
• Orchestration between stakeholder’s applications and their databases.
• Interface management between IS4F and the customer Candriam.
• Fix BATCH files implemented by customers for the deployment of applications and their databases.
• Management server services, the availability of servers and server disks.

Internal ICT maintaining team

• Exchange accounts management/ Avaya and Blackberry systems management.
• Active directory accounts management/ Users access management.
• Workstation management (informatics park, incident management, troubleshooting)/ Level 3 support.
• New technical project implementation.

Procedure, processes and helpdesk reorganization

• Complete management of helpdesk / support and users (installation, training and support).
• Management of ICT infrastructure and stock.
• Coordination of interventions suppliers.
• Creation of processes and procedures.
• For 150 users

ICT logistic manager, system administrator and support 3rd level

• Infrastructure management and maintenance of computer equipment (access management, address book management).
• Problem solver (level 3)
• Support project management PDA Psion and PC tablets.
• Managing stock consumables for IT peripherals.
• Help image management, thin client HP.
• Several teams’ coordination (electricity, network, equipment moving) into new floor or new building installation.
• Supplier coordination: departure of old providers, arrival of new providers, provider’s interventions.
• For 2000 users.

Senior IT Consulting / 2nd level support for the Secretariat General of the European Commission, European policy advisers and firms.

• ICT park up maintaining for 1,400 users (VIP’s)
• Documentation of installation and configuration settings.
• Managing the active directory (workstations, users account (password, locked account).
• Supporting and managing the PDA (HTC, Palm, Nokia, Sony Ericsson, and Blackberry) park: software (Activesync, Synchrologic, Nokia PC suite, Chapura) and hardware (cabling, malfunction).

• Supplier intervention management
• Incidents and problems analysis.
• General Helpdesk for the local helpdesk.
• Data centre helpdesk.
• For 18 000 users (complete EC).

Support 3rd level: complete end users support and ICT park management team

• Documentation of installation and configuration settings.
• TIC park management with print servers.
• ICT park management by software implementing and hardware supporting
• Small projects managing.
• IT audit management helping.
• For 2000 users.

Scrum Methodology Fondation

GDPR training

Intensive People Management training

Agile PM

ITIL IT Service Management