Top functies
Helpdesk / Support5 - 10 years
						
					Systems
Desktop / PC
																																																											
																	Hardware
																																																											
																	 
								Windows
																																																											
																	Windows Server
																																																											
																	Active Directory / Windows Server
																																																											
																	Microsoft Office
																																																											
																	Linux commands
																																																											
																	 
								SharePoint
																																																											
																	Storage
																																																											
																	Virtualisation
																																																											
																	 
								VMware
																																																											
																	Exchange
																																																											
																	Citrix
																																																											
																	Miscellaneous
MS Office
																																																											
																	 
								O365
																																																											
																	Remedy
																																																											
																	Technical Support
																																																											
																	Web Applications
																																																											
																	IT Service Management
																																																											
																	Network/Telecom
Avaya
																																																											
																	 
								Cisco
																																																											
																	VPN
																																																											
																	WAN / LAN
																																																											
																	Cloud
ServiceNow
																																																											
																	 
								Azure
																																																											
																	IaaS / PaaS / SaaS
																																																											
																	Back-end
Mobile devices
																																																											
																	Mobile devices-Android
																																																											
																	 
								Android
																																																											
																	Microsoft Dynamics 365
MS Exchange Server
																																																											
																	Security
Juniper
																																																											
																	HR / Sourcing
Event networking
																																																											
																	Sales
Communication skills
																																																											
																	Taal
Moedertaal French
French
Moedertaal
English
Goed
                Werkervaring
            
        
                                                                                                                                            Since 2010
                                    
    
                                                            IT Analyst @ Afton Chemical
                                                    
                        11 April 2023 - 27 June 2023
                            
                            
                                                    End user support and Access management.
IT infrastructure management
                                                            IT Support on site Technician @ SWIFT
                                                    
                        19 October 2022 - 30 January 2023
                            
                            
                                                    IT Onsite for Back-office support.
Managing warehouse stock
 
                    
                                                            IT Support Engineer @ GSK
                                                    
                        19 April 2021 - 16 October 2022
                            
                            
                                                    IT Support for R&D, to integrate and validate Laboratory equipment.
Daily support for users & laboratory equipment.
 
                    
                                                            IT Support Analyst @ GSK
                                                    
                        10 July 2010 - 20 February 2021
                            
                            
                                                    IT Operation Services;
- IT Support L1/L2
- Handling different incidents
- IP telephony & Network printers managing
 
                    
                Opleiding
            
        
                                                        Since 2007
                                    
    
                                                            Computer science and systems: systems security orientation and computer technology orientation @ Haute École de Namur-Liège-Luxembourg - Hénallux
                                                    
                        15 September 2007 - 15 June 2010
                            
                            
                                                     
                    
                Connect with Anicet NEZIMANA