Rôles occupés
Helpdesk / Support< 2 years
Systems
Desktop / PC
MySQL
SharePoint
Windows Server
Active Directory / Windows Server
Exchange
Internet of Things (IoT)
Microsoft Office
Miscellaneous
Excel
MS Office
O365
Reports
Desk Support
Technical Support
Cloud
Cloud
Security
Antivirus
Microsoft Dynamics 365
MS Exchange Server
SAP
SAP-CRM
Network/Telecom
Telecom
Sales
Customer Service
Langues
Maternelle English
English
Maternelle
English
Courant
Expériences professionnelles
Since 2021
Applications and Managed Services Specialist @ Albtelecom
01 June 2021 - Present
Monitoring and Performing system solution up to Application server level. Management of applications like cPannel, MNP and SCSM. Responsible for maintenance of Customers List in Data Center. Management of Customer Support for Managed Services
-First Line support for Cloud Services
-Managed Hosting Services
-Managed McAfee ePO
-Monitoring Server Services, Archives. Configuring on user profile admin level;
-Operating and maintaining SharePoint (Digital Signatures)
-Operating and maintaining Skype for Business (SRV-Lync2013)
Études et diplômes
Since 2015
Information and Communications Technology (ICT). @ University of Tirana
01 January 2015 - 31 December 2017
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