Rôles occupés
Systems
Miscellaneous
Design / UI-UX
Network/Telecom
Cloud
- Front to back application support
- Request and Incident
- Applicative servers maintenance
- Production supervision
- Crisis communication redaction
- Knowledge base management
- Access Management
- Market Data applications accuracy checks
- Project management
Onsite IT support for the Global Energy Management business unit at Engie:
- Identification and resolution of all hardware and software incidents affecting the end users.
- Active filtering, handling, coordination and follow-up of IT service requests.
- Providing user assistance in a broad sense including tablets, smartphones, ...
- Liaise with external suppliers to ensure delivery to agreed standards and timescales.
- Technical assistance to resolve operational issues provided by service providers.
- Participation to various helpdesk projects (migrations, spring clean-ups, ...)
- Knowledge base updates and creation.
IT support for the end users of the EEAS (HQ & Delegations in 90 countries):
- Log, categorize, prioritize, diagnose, troubleshoot and resolve incidents.
- Follow-up end-to-end progress of all requests and standard changes.
- Execute CMDB update tasks following incident resolutions and change implementation.
- Appropriate escalation to 2nd & 3rd level support.
- Knowledge base updates.
- User-rights management.
Technical support (installation, configuration, resolution) for the customers and internal technicians regarding all the VOO products.
Creation of graphic projects (web, print and motion graphic) for various companies such as Caritas International, Franco Dragone Entertainment, EARTO, BECI, ...