Rôles occupés
Systems
Network/Telecom
Miscellaneous
Security
ERP
Back-end
CRM
Business Intelligence
- placing orders for network connections, equipment, datacenter colocations
- registration of new orders in internal database
- updating data for existing orders in database
- negotiating with suppliers about existing/new contracts
- supporting finance department with issues related with invoices
- training and assisting other departments with documentation of orders
- assuring accurate documentation of the telecom network (equipment, connectivity etc.) in inventory tools
- involvement in projects together with the technical teams and assisting on low level design
- ensuring data quality follow up and support documentation cleaning activities
- responsible for placing service orders to suppliers, checking contractual and finance details
- supporting finance team on disputes with the suppliers
- providing guidelines and trainings for the team
- training new team members
- processing and solving IT requests from company employees (more than 4000 persons) on the 1L support
via call-center, email, service desk
- ensuring proper operation of services
- installing new laptops, software, updates, etc.
- troubleshooting hardware, software errors on user`s PCs
- laptops, mobile devices, office equipment diagnostics and maintenance
- conference assisting
- conducting IT training, writing manuals and articles for users
- warehouse inventory
- controlling requests implementation on the 2L and 3L support
- updating knowledge base for IT specialists
- taking duties of IT service desk supervisor of Kyiv team
- assisting with equipment procurement
- monitoring, solving IT requests from employees (about 600 persons) on the 1L support
- registering new users
WORK EXPERIENCE
- setting up new computers, software installation
- troubleshooting software issues
- phone consulting of employees
- writing a FAQ for users
- installing and configuring office equipment
- controlling requests completion within the 2L and 3L support teams
SPECIALTY “INTELLECTUAL SYSTEMS OF DECISION MAKING”, computer science
SPECIALTY “INTELLECTUAL SYSTEMS OF DECISION MAKING”