Rôles occupés
Miscellaneous
Systems
Network/Telecom
IT support analyst consultant for the client CANDRIAM (Belgium office)
◦ 1rst Line Analyze, diagnose, and resolve IT incidents by following the procedures
◦ 2nd line support of finance and bank applications (Bloomberg, Charles River, Fusion Invest, GPMS, DOOM)
◦ Users Access management, provision and deletion of rights, management of access to company resources
◦ Proximity service with end user's for resolving IT issues, Access management, application management.
◦ System Administration (installation of OS and applications, password reset, Active Directory, Intune, Azure)
◦ Network administration (cable installation, network troubleshoot)
◦ IMACD (install & configuration of laptop, IPAD, iPhone)
◦ Migration exchange, upgrade mobile solution (IPhone and tablets)
◦ Installation, upgrade and troubleshoot of Video conferencing equipments
◦ Writing of IT procedures
◦ IT Equipments Stock management and logistics
◦ Communication with Suppliers
◦ IT support and Helpdesk Agent for staff members of the European Commission
◦ Re-installation of Operating Systems (Migration, rollback, reinstall)
◦ On site intervention (hardware issues, replacement, setup)
◦ Active Directory – check-ups (object present, enabled, other) and actions (password reset)
◦ Record and track all the interactions in the ticketing system (Service Management Tool, SMT)
◦ Monitor progress of incident resolution relative to the appropriate SLA
◦ Managing the incident life-cycle, including closure and verification.
◦ Respond to requests for assistance received from end users by phone, mail
◦ follow up with customers and users to ensure complete resolution of issues
Installation and configuration project of IT systems and equipments
◦ Installation and configuration servers, systems deployment (SIMAC, FUJITSU, TOSHIBA )
◦ System and network administration (Windows, Linux, MacOs), Camera IP, VOIP, smartphones, cisco, video conference
◦ Users Support for IT incidents, fault detection, remote troubleshooting, use of IT maintenance tools and softwares
◦ IT Support assistant
◦ Systems administration, Active directory, user’s account management
◦ Computer trainer (desktop, Office365, Skype for bussiness, teams etc...)
◦ Assistance to the Project Manager for the implementation and configuration of new PC’s, printers, video conference, audio visual and IT equipments
◦ Network administration, cabling and connecting equipments to network
◦ Provide IT training to users
Support and IT stock management
◦ Installation of systems (Linux, Windows, MacOS), Software upgrade and selling of IT equipments
NETWORK ADMINISTRATOR ORIENTED IP
System and network administration
Informatique et système - Technologie de l'informatique
Telecommunication and Computer Engineer
Bachelier option science