Rôles occupés
Systems
Miscellaneous
Network/Telecom
Address: Degroof Petercam Bank
* Creation of accounts on AD,
* Managing AD groups,
* Creation of mailboxes and distribution list
* Using exchange to manage mailboxes
* Resetting of password,
* Managing web applications of the bank,
* Configuration of VPN access (Global Protect) and installation of MFA (one span mobile authenticator),
* Citrix Configurations
* Configuration/restoring /back up of share folders/share files
* Managing access of some enterprise's applications
* Configuration of laptop ( software and mailboxes/folders installations)
* Managing setting,
* Configuration of iPhone/iPad,
* Onboarding users,
Address: Degroof Petercam Bank
* Creation of accounts on AD,
* Managing AD groups,
* Creation of mailboxes and distribution list
* Using exchange to manage mailboxes
* Resetting of password,
* Managing web applications of the bank,
* Configuration of VPN access (Global Protect) and installation of MFA (one span mobile authenticator),
* Citrix Configurations
* Configuration/restoring /back up of share folders/share files
* Managing access of some enterprise's applications
* Configuration of laptop ( software and mailboxes/folders installations)
* Managing setting,
* Configuration of iPhone/iPad,
* Onboarding users,
- take charges and process calls from customers on office computers:
* Windows 7/10;
* Microsoft Office (Outlook, Word, Excel);
* printer installations;
* additions of network drives.
- Take the PC remotely via the Remote Assistance;
- Escalate and follow more complex and longer incidents to deal with teams in
order to rule the latter as soon as possible.
* End User Support through O365 environment, SCCM, CyberArk, AD, Citrix Director, Service Now, DPAccess Degroof
Petercam tool
* Assisting the end the user by giving the necessary support
* Environment: Active Directory, Office 365, Citrix, Service Now, Windows 10
logistic hardware mover
- deliveries of computers to new users (PC, screens, printer Kb, M, ...).
* Phase-Out project:
- delivery of new equipment (PC + screens);
- recovery of old PCs that have been replaced by new ones;
- formatting old computers with "Blanco" programs.
* ROLAN project:
- delivery of PCs ROLAN (very secure network) or Thin Client by connecting
them with another PC on the same screen (via a Switch) + hardware settings
of the latter.
* replacement of computer equipment:
- a defective PC by another;
- old or faulty printer (network or local) by another;
- old screens (old or defective) by new ones;
- other materials (mice, keyboards, etc. ...).
* moving machines from users from one office to another.
* Recovery of users' machines from their offices (eg those who are retired)
and put them in the stock.
* installation of computer equipment for the European summit, connection,
disconnection, recovery, ...
* Others: driver installation, resolution settings, ...
during the elections:
- Replacements of materials (optical pencils, lathes, urns, ...)
- software configurations
verlaine (HUY)