Rôles occupés
Network/Telecom
Systems
Miscellaneous
Cloud
Security
Microsoft Dynamics 365
Fisrt line IT support in a highly secured and confidential environment, customer activity is related to private banking and assets management
Main roles :
- Provide IT assistance and troubleshoot incidents
- Remote control on end users's devices for deeper investigation
- Escalate tickets to L2 / L3 support team when out of scope with a sumary of the already processed troubleshoot
- Usage of generic accounts in order to connect securely on servers with logged sessions
- Provide explanations to end users related to IT and security compliency within customer's infrastructure
- Grant access to internal ressources (also to users from another trusted forest).
- Manage user objects in Active Directory
- Deploy softwares, grant access to applications within citrix environment or Web UI
- Link tickets with cases on external suppliers's support platforms
- Knowledge base update
Medior Service Desk Analyst - Bank Degroof Petercam
IT Support - Sabena Engineering
Staging of end users's devices and configuration of their accounts
Netacad Cisco CCNA
Configure and secure IT infrastrctures
Cloud Management
Security by design
No degree but training level is equal to a bachelor degree.
