Rôles occupés
Back-end
Modeling Languages
Business Intelligence
•Understanding customer needs and translating them into effective solutions, enhancing
overall sales and marketing performance.
•Handling customer inquiries with a focus on providing tailored recommendations to meet
specific business objectives.
•Demonstrating ability to analyse small and large data sets to extract valuable business
insights, thereby contributing to data-driven decision-making processes.
•Actively creating interactive and visually appealing dashboards using Power BI, facilitating
intuitive data visualization for enhanced understanding and strategic decision-making.
•Involved in implementing AI models within existing systems to improve service delivery
and address evolving client needs, contributing to the advancement of cutting-edge
technologies within the organization
•Directed a team of four in building a smooth customer relationship management process
and achieving prompt customer complaint resolution, resulting in zero customer complaint
escalation.
•Collaborated closely with the functional analyst team to facilitate the collection of essential
data for process enhancement initiatives.
•Effectively managed onboarding and profile administration for corporate and individual
customers' online banking applications, leading to increased usage and a reduction in walkin customers.
•Escalated technical issues to the back-end technical team ensuring quick resolution.
•Oversaw and analyzed customer feedback related to the online banking application,
identifying areas for improvement, resulting in a notable increase in app enrollment.
•Actively contributed to the bank-wide review of operations and procedure manuals,
specifically focusing on the customer service desk, resulting in streamlined and improved
business automation processes.
•Ensured meticulous analysis and review of account opening documentation to achieve
KYC/KYB/EDD compliance, effectively mitigating risk.
•Maximized team knowledge and productivity by effectively monitoring and directing team
members in the application of best practices and regulatory protocols.
•Analyzed customer data using SQL to improve decision-making and reduce customer
churn.
•Created a strong team presence with consistent achievement in motivating, and engaging
team-building activities, and improved working relationships within the team.
•Ensured timely rendition of branch operations reports.
