Rôles occupés
Miscellaneous
Network/Telecom
Back-end
Technical Support & Infrastructure Management:
• Provided comprehensive technical support, troubleshooting hardware and software issues for end-users.
• Installed, configured, and managed software, hardware, and peripherals to optimize performance.
• Implemented robust user account and permissions management with a focus on security.
Automation Expert:
• Identified and capitalized on automation opportunities, utilizing Power Automate Flow, Power Apps, and KeyWork Flow.
• Designed and implemented custom automated solutions, seamlessly integrating with existing systems.
Networking & Azure Administration:
• Demonstrated expertise in networking, installing and configuring routers and switches for a secure infrastructure.
• Managed Azure Active Directory, including user/group administration and role-based access control.
• Efficiently handled Azure resources, overseeing IP address allocation for virtual machines.
Continuous Improvement & Training:
• Maintained and updated system documentation, ensuring a reliable knowledge base.
• Conducted regular system performance checks, addressing issues proactively.
• Provided targeted training to end-users, fostering effective system utilization and user adoption.
Collaboration & Communication:
• Collaborated cross-functionally to identify and implement automation solutions, driving efficiency.
• Maintained clear and concise communication with end-users, IT colleagues, and management.
Training, Project Management & ECM Solutions:
• Provided comprehensive training and hands-on guidance for all related products.
• Designed and developed Workflow components and User Interface widgets.
• Conceived, realized, and implemented efficient ECM solutions.
• Managed projects, collaborating and consulting on best practice processes.
• Led post-implementation support, conducting workshop sessions for user feedback.
Solution Stability & Troubleshooting:
• Ensured solution stability by troubleshooting and maintaining Salesforce/SAP configurations.
• Led problem management processes and conducted performance checks.
Consultation & Support Management:
• Consulted with businesses on optimizing efficient work processes.
• Handled 2nd and 3rd level ECM-related support tickets within SLA guidelines.
Automation & AI Integration:
• Created automated AI robot processes using UiPath, enhancing operational efficiency.