Eric Nkunzi Mugemane

As Information Security Manager, I oversaw the Information Security, governance and risk of the Bank’s Information Security Program; developing and managing the Bank’s data and information security and cybersecurity programs; measuring risk and security of our vendors.

• Initiates the development and implementation of information security policies, standards, procedures, and other control processes that meet the business needs of the Bank
• Ensuring the implementation, enhancement, monitoring, and enforcement of information security policies
• Assess information security risk periodically
• Evaluate and recommend new information security technologies and counter-measures against threats to information or privacy
• Maintain the Bank’s Security Policies and Procedures
• Ensure that the Information Security Program\Cyber Security Program adequately addresses applicable laws, regulations, and risks; implement effective actions to assure regulatory compliance and risk mitigation
• Monitor for cyber threats and vulnerabilities, perform analysis and mitigation to reduce or remove the threats.
• Creation and maintenance of IT Information Security documentation to ensure that this documentation exists and aligns to corporate policies and regulatory requirements
• Prepare and present monthly and quarterly Cyber Security reports to the Bank Executives.
• Ensure significant Information Security risks are identified and mitigation plans are developed and incorporated into tasks or project activities
• Tracking latest IT security innovations and keeping abreast of the latest cybersecurity technologies
• Overseeing the investigation of reported information security breaches
• Advise IT technical team on cybersecurity risks and propose best practice implementation leading of training and awareness raising sessions on information security
• Planning and implementing security measures to protect computer systems, networks, and data.

Being responsible for designing, coordinating and maintaining the IT infrastructure of Airtel/TIGO Rwanda, I use my expertise to ensure all of the IT Infrastructure is running and in accordance with the policy

• Conduct a Root Cause Analysis of Servers/Storages Malfunctions
• Administrate servers and implements complex updates, including developing systems documentation and data network security
• Create and Implement Servers/Storage Repair Strategies
• Maintenance and operations workflow and practices to help improve availability and performance of systems and dependent environments
• Document Servers/Storage Malfunctions and Corresponding Actions Taken
• Support the current LAN/WAN network environment and implement new technologies when It is required
• Provide hardware and software support for Citrix, Network, Windows Server, VMware, Cisco and IBM storage products
• Complete Routine Preventative Maintenance of Servers/Storage Infrastructure

Managing & Coordinating IT Infrastructure Project at Airtel Rwanda

• Assist (or where necessary lead) on the development of business cases and ad-hoc projects requiring support from the ICT infrastructure team.
• Design, configure, optimize, monitor and maintain Networks Devices/ Servers (Linux & Windows server) and in doing so providing an effective, reliable and secure communications infrastructure that follows industry best practice to underpin all corporate computer systems
• Manage implementation of identified projects based on a broad and detailed knowledge of current and emerging technologies and to provide technical input
• Establish service level agreements with end users
• Provides “ownership” of problem through final resolution
• Plan, acquire, and coordinate installation of in-house and remote hardware and
• software across the organization’s network
• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on- site and off-site data centers
• Test server performance and provide network performance statistics and reports;
• develop strategies for maintaining server infrastructure
• Manage and ensure effectiveness of security solutions, including anti-virus solutions, and intrusion detection systems
• Oversee the administration of user accounts, permissions, and access rights in AD
• Provide guidance to junior members of the team

Ison technologies as Country Delivery Manager for IT Infrastructure Project– D.R.Congo (IBM - Airtel Account) for IT Operation, Support and Management and Business Operations Development

• Verifies application results by conducting system audits of technologies implemented.
• Providing IT support to Airtel for the development in Business as well as for IT Infrastructure.
• Leading companywide IT functions: IT Infrastructure projects & Operations (Data centers, Network), IT Security & compliance, Projects, Service management, account management.
• Plan, organize, direct, control and evaluate the operations of information systems
• Develop and implement policies and procedures for computer systems operations and development
• Looking in to the Customer engagement, Customer satisfaction, SLA Management.
• Meet with managers to discuss system requirements, specifications, costs and timelines
• Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Managing IT Governance (Strategy & Planning, Program Management, Security, compliance) and IT Service Delivery.
• Control the computer systems budgets and expenditures
• Managing and Ensuring Project delivery.
• Managing and planning necessary budget for the project
• Train staff about potential uses of existing technology
• Train staff about new and potential use

As Field Service Lead, I was in charge of:

• Assist the Director, IT in communicating the division’s strategic direction and objectives to all staff and translate the strategy into specific deliverables for the unit.
• Assist in the definition of customer strategy, plans, policies, projects and service levels.
• Keep abreast of global and local best practice as it relates to the unit’s activities.
• Continuously review the unit’s activities, make recommendations for improvement
and implement approved initiatives to ensure enhanced performance of the team.
• Verifies application results by conducting system audits of technologies implemented.
• Identify required resources, personnel, funding to achieve the unit/function’s strategy.
• Establish and maintain relationships with key internal and external stakeholders;
• Oversee the implementation of the IT division’s policies and procedures and ensure the overall efficiency of the team’s service delivery;
• Coordinate liaison with the help desk to ensure prompt issues resolution in line with agreed service levels as regards user support (quick turnaround times on logged calls).
• Develop and monitor a proactive maintenance cycle on all applications and ensure regular updates of application documentation.
• Ensure adherence to SLAs by IT vendors.
• Review recommendations of the internal audit function relating to the unit’s policies, standards and guidelines and take action as required;
• Implement the unit’s work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the unit to optimize performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinates’
Performance towards the achievement of overall team objectives.
• Monitor and control the budgetary needs of the unit/function.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT.
• Perform any other duties as assigned by the Director, IT.

As IT Manager, I was in charge of:

• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data center.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational
Workshops, reviewing professional publications, establishing personal networks;
Benchmarking state-of-the-art practices; participating in professional societies.

As Server Engineer L2, I oversaw:

• Install, configure, troubleshoot and maintain GNU/Linux systems
• Manage All Airtel Servers both in Linux (Red hat) and windows (Windows Server 2008)
• Apply Patches, GSD (Global Security Documents), BH (Basic Agent) for all servers
• (Linux and Windows).
• Provide and maintain TCP/IP networking connectivity
• Ensure data security: backups, network security and permission setting
• Contribute to and maintain system standards Security.
• Create, Delete and Modify users in Active Directory.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, disks and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Create and maintain systems documentation
• Respect all policies required for each assessment of work
• Server Troubleshooting in General

As System Administrator, I oversaw:

• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Develop and maintain installation and configuration procedures.
• Protects system by defining access privileges, control structures, and resources.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Upgrades system by implementing and maintaining security controls.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Maintained information security processes and security control standards for application development and technology deployment.
• Maintain security and the performance of the system.
• Servers troubleshooting in general.
• Managing and monitoring PABX server for IP Phone.

Swiss E-Learning Institute of Project Management, Online Course
Training of Project Management based on PMP
Award: Certificate of Achievement

Master’s in business administration/Project Management
Department of Business Administration
Award: MBA Degree

Techno Brain, Nairobi-Kenya
Training of Prince 2 Project Management Foundation
Award: Certificate of Achievement

Training of Network Security
Award: Training Certificate

Faculty of Engineering
Department of Computer Engineering and Information Technology