Led the project to replace the entire IT infrastructure, ensuring a smooth transition and minimal downtime for all users, working independently to ensure effective implementation. Managed the project to secure the entire network infrastructure, implementing advanced security measures and protocols to protect against threats. Supervised the transition to cloud services closely tied to the implementation of remote work, revitalizing the IT department's image by involving users and partners. Actively sought feedback and integrated input into our projects while ensuring seamless collaboration between external partners and employees. Reviewed and optimized our network of partnerships to align IT services with company strategic goals. Reduced costs while enhancing service quality, facilitating effective communication and seamless collaboration among stakeholders.
Led the implementation project of Odoo using the Agile methodology, integrating HR, marketing, accounting, and field operations. Achieved 40% savings through digitalization, significantly reducing paper usage and enabling us to cut expenses related to paper equipment (printers, scanners, maintenance, support, purchasing, etc.). This initiative also increased customer satisfaction levels. Conducted Odoo training sessions for both field and office teams, empowering internal staff to effectively use the system, and improving operational efficiency.
Contributed to the setup and daily management of an incident management system, and implemented a knowledge base for the support team, reducing incident resolution time by 33% and improving user satisfaction by 8%. Actively involved in deploying software updates and leading the migration from Windows 7 and 10 to Windows 11 for all workstations in the Walloon region, ensuring smooth transitions and minimal disruption. Provided technical support during new employee onboarding, training and mentoring two newly graduated team members, increasing their autonomy and efficiency.
In process