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As a Workstation Support Specialist, I provide technical assistance to users, troubleshooting and resolving hardware, software, and network issues on Windows and MacOS workstations.
Additionally, I collaborate closely with the system team to integrate MacOS devices into the NRB Group and Ethias ecosystem.
Clients: NRB Group, Ethias Insurance & The Belgian Financial Services and Markets Authority
I was responsible for providing expert technical support for MacOS and iOS systems. I diagnosed and troubleshooted problems while also mentoring and coaching junior team members to improve their skills.
My primary role was to assist customers in identifying their needs, recommend appropriate Apple products, and troubleshoot any technical issues they encountered with their machines.
I received training in installation, configuration, and maintenance of Windows Server operating systems. The coursework covered topics such as server virtualization, networking, storage solutions, and security.
